70% Reduction in Lease Renewal Processing Time
A PropTech operator managing residential properties across the United States was handling lease renewals entirely manually — chasing signatures by email, updating CRM records by hand, and sending reminder sequences one tenant at a time.
We built an end-to-end renewal automation: a trigger fires 90 days before lease expiry, generates a pre-filled renewal offer, routes it for e-signature, updates the CRM on completion, and escalates non-responses to the property manager. The entire pipeline runs without human input until escalation is needed.
Renewal processing time dropped 70%. Each property manager now handles 3× the portfolio. On-time completion rate reached 92%, up from under 60%.
Automated pipeline
90-Day Trigger
Auto-fired on expiry
Renewal Offer
Pre-filled template
E-Signature
Routed to tenant
CRM Update
Auto on completion
Signed Lease
Or escalation
Before vs after
Manager manually tracks expiry dates
Trigger fires automatically at 90 days
Renewal letters drafted one at a time
Pre-filled offers generated in bulk
Signatures chased over email for weeks
E-signature routed and reminder-automated
CRM updated manually after completion
CRM syncs on signature without human touch
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